Refund & Returns Policy
D&A Jewellery Guarantee & Customer Care Terms
Change of Mind & Exchange Policy
Please choose carefully. D&A Jewellery does not provide refunds or exchanges for change of mind, incorrect choice, or sizing issues.
1. Special Orders & Customised Jewellery
Deposits, special orders, customised, resized, or altered items are strictly non-refundable and non-exchangeable once production or modification has commenced.
2. Assessment & Service Fees
Where a product is returned for assessment, and no manufacturing fault is found, D&A Jewellery reserves the right to charge a service or handling fee.
3. Return Shipping & Postage
Shipping fees for returning items to D&A Jewellery for warranty assessment are the responsibility of the customer. D&A Jewellery does not cover return freight costs unless required by law for confirmed major faults.
4. Australian Consumer Law Compliance
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Where a failure does not amount to a major failure, D&A Jewellery reserves the right to choose to repair or replace the goods within a reasonable timeframe.